City resumes issuing water shut-off notices for non-payment of LexServ bill

LEXserv billing and Customer Service now in Lexington

Posted online June 14, 2017

Updated: July 12, 2017

Lexington Mayor Jim Gray during opening of the Main Street payment center. (Photo Credit: LFUCG)

LEXINGTON – Some Lexington residents have received a white Lexington LexServ City Services envelope with bright yellow paper visible through the window.

That bright yellow paper should not be ignored.

The city has resumed mailing water shut-off notices for non-payment of LexServ bills.

“We stopped issuing cut-off notices for a time while we moved our billing services in house. We are now back to issuing them, ” explained spokesperson Susan Straub.

There is assistance in Adult and Tenant Services for those who meet income requirements. Straub said, “We will work with anyone who will work with us to set up a payment plan and avoid turning off the water.”

LEXserv bills and customer service are now processed in Lexington, which created six new jobs and saving $400,000 according to Lexington Mayor Jim Gray.

“Since 2012 people have asked why we were sending LEXserv bills to Cincinnati to be processed,” Mayor Jim Gray said. “We’ve found a way to do this billing in-house. It’s much more efficient, it saves money and it puts people in our city to work.”

Before 2012, the fees were collected as part of Kentucky American Water bills. In 2012, Kentucky American decided to discontinue the practice and the City turned to Cincinnati Water as a short-term solution.

Cash, check, money order, credit or debit card payments will be accepted at the new LexServ payment window, 8 a.m.-5 p.m., Monday through Friday, 218 E. Main St.

Located near the Kentucky Theatre marquee, the new office opens right onto Main Street and accepts LexServ and child support payments.

“This will be easier and faster for citizens. It’s about convenience,” Gray said.

There are several ways to pay a LEXserv bill:

Set up AutoPay or pay on line:   Those enrolled in AutoPay before May 14 do not need to re-enroll. For more information on AutoPay, call LEXserv Customer Service toll-free at 1-888-987-8111.

All customers who want paperless billing, including those already enrolled, need to re-enroll. Please enroll at

Pay by phone at 1-888-987-8111 with a credit card, debit card or e-check. There is a small processing fee.

Beginning May 22, drop bill stub and cash or check at any of the five Republic Bank locations in Lexington.  There is no fee. (Walmart no longer accepts LEXserv payments.)

The LEXserv payment drop box at 200 E. Main Street will remain open.

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